Privacy Policy
Last Updated: February 11, 2026
Introduction
Welcome to HandicraftHub. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our e-commerce platform connecting artisans with buyers globally.
Information We Collect
1. Information You Provide
- Account Information: Name, email address, password, role (artisan or buyer)
- Profile Information: Business name, bio, location, contact details, profile pictures
- Payment Information: Bank account details for artisans, payment method preferences
- Business Verification: KYC documents (ID cards, business registration) for artisan verification
- Transaction Data: Order history, purchase details, shipping addresses
- Communications: Messages sent through our platform, reviews, ratings, and customer support inquiries
2. Information Collected Automatically
- Usage Data: Pages visited, products viewed, search queries, time spent on platform
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies: Session cookies for authentication and functional cookies for user preferences
- Analytics: Platform usage statistics to improve user experience
How We Use Your Information
To Provide Our Services:
- Process transactions and orders
- Facilitate communication between buyers and artisans
- Verify artisan identities and business credentials
- Calculate and process shipping costs
- Send order updates and notifications
To Improve Our Platform:
- Analyze usage patterns and preferences
- Develop new features and services
- Enhance security and prevent fraud
- Troubleshoot technical issues
To Communicate With You:
- Send transactional emails (order confirmations, shipping updates)
- Respond to customer support inquiries
- Send important platform updates and policy changes
- Notify about promotional offers (with your consent)
Information Sharing and Disclosure
We share your information only in the following circumstances:
With Other Users:
- Artisan profiles (business name, location, ratings) are visible to buyers
- Buyer names and shipping addresses are shared with artisans for order fulfillment
- Reviews and ratings are publicly visible
With Service Providers:
- Payment processors for transaction handling
- Delivery partners for shipping logistics
- Cloud hosting providers (Supabase) for data storage
- Analytics providers to understand platform usage
For Legal Compliance:
- When required by law or legal process
- To protect our rights, property, or safety
- To prevent fraud or security threats
- To enforce our Terms of Service
Data Security
We implement industry-standard security measures to protect your personal information:
- Encrypted data transmission using HTTPS/SSL
- Secure password hashing and authentication
- Row-Level Security (RLS) policies in our database
- Regular security audits and updates
- Restricted access to personal data by authorized personnel only
- KYC documents stored in secure, encrypted storage buckets
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Data retained while your account is active
- Transaction Records: Kept for 7 years for accounting and tax purposes
- KYC Documents: Retained for 5 years after account closure as required by law
- Marketing Data: Deleted upon opt-out or account deletion
- Backup Data: Automatically purged after 90 days
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Data Portability: Export your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing communications
- Object: Object to certain data processing activities
To exercise these rights, contact us at [email protected]
Cookies and Tracking
We use cookies and similar technologies to:
- Essential Cookies: Required for authentication and security (cannot be disabled)
- Functional Cookies: Remember your preferences like currency selection
- Analytics Cookies: Understand how users interact with our platform
You can control cookies through your browser settings, but disabling essential cookies may affect platform functionality.
International Data Transfers
HandicraftHub operates globally. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable data protection laws.
Children's Privacy
Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use of HandicraftHub after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this privacy policy or your personal data, please contact us:
Email: [email protected]
Phone: 0703359228
Address: 37/6, Sri Saddhanandha Mawatha, Monnankulama, Galgamuwa